Frequently Asked Questions
Everything you need to know about shopping with Yellow Shoes.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between different brands and styles.
What is your return and exchange policy?
You can return or exchange unworn shoes in their original packaging within 30 days of purchase. Please ensure the soles are clean and the tags are still attached for a full refund.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I care for my new leather shoes?
To maintain the quality of your leather footwear, we recommend using a damp cloth for cleaning and applying a leather conditioner every 3-6 months to prevent cracking and maintain shine.