Returns & Exchanges
At Yellow Shoes, we want you to step out in confidence, which is why we offer a 30-day window for returns or exchanges on all unworn footwear in its original packaging. Our goal is to ensure you find the perfect fit and style for your journey.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Shoes
Place the unworn shoes in their original box and secure them inside a shipping mailer or outer box to prevent damage during transit.
Attach the Label
Download and print the prepaid shipping label provided by the portal and affix it clearly to the outside of your package.
Drop Off and Track
Take your package to any authorized carrier location and keep your tracking receipt until your refund or exchange is fully processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing